Privacy Policy
This policy explains how Hello Sol Company Limited (tax code 0317910819) and HỘ KINH DOANH TTL BEAUTY SHOP (tax code 089199018328), which operates the TikTok Shop "solsol unnie", handle personal data when you shop with us or contact us.
1. Data we collect
- Order information passed to us by the marketplace you buy on (TikTok Shop, Shopee) or by our website: recipient name, phone number, delivery address and the products ordered.
- Messages you send us for customer service or skin consultation.
- Business contact details of wholesale partners and suppliers.
2. How we use it
- To pack, ship and track your order, and to handle returns and refunds.
- To answer your questions and provide after-sales support.
- To keep accounting and tax records required by Vietnamese law.
We use aggregated sales and advertising reports (for example, from TikTok Shop and TikTok Ads) only for our own business reporting. These reports do not identify individual customers.
3. Sharing
We share delivery details only with the shipping carrier that delivers your order. We do not sell or rent personal data, and we do not share it with third parties for their marketing.
4. Storage and retention
Data is stored in our internal systems with access limited to our staff. Order records are kept for as long as accounting law requires; other data is deleted when no longer needed.
5. Your rights
You may ask to see, correct or delete your personal data by emailing us. We will reply within 15 working days.
6. Contact
Hello Sol Company Limited
No. 3B, Street No. 32, Binh Trung Ward, Ho Chi Minh City, Vietnam
Email: sol@hellosolglobal.com